You'll get the pop-up message asking if you want to Save it as a credit. Edit the Amount received box to including the overpayment, and only select the invoice in question. There isn't a need to manually create a credit note for this process, since the system will automatically create it for you. In your situation, you can include the overpayment in the Receive Payment screen. Tick the box for the credit note in question then hit Save and close.Proceed with creating the invoice, then press Save.Move to the + New menu, then select Invoice.Enter the overpayment amount in its Payment column. Tick the box of another pending invoice where you want to apply the credit note.Choose the customer in question, then the credit note and the invoice.Go to the + New menu, then select Receive payment.Otherwise, you create a credit note.Īs for the credit note, you have two options for it. You can apply it on a different invoice: If he wants a refund, then you need to create an expense or a check. The way you deal with a customer's overpayment depends on what he wants to do with it. Take care, and I wish you continued success, you for the prompt reply, I'll help clear things up for you about customer overpayments in QuickBooks Online (QBO). You can drop a comment below, and I'll gladly help. Please don't hesitate to let me know if you have other concerns about managing invoices and payments in QBO. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online. This will help you monitor your income/expenses and detect any possible errors accordingly. For the step-by-step guide, you can refer to this article: Categorize online bank transactions in QuickBooks Online.Īlso, I'd recommend reconciling your accounts every month. Then, once the payment is downloaded, match it to the existing entry in QuickBooks to keep your account updated. Click the checkbox for the payment you've received.From the Account dropdown, choose the account you want to put the money into.This way, you're able to deposit the funds or the received payment in the bank. Once you're done, deposit the payment (from the Undeposited Funds account) using the Bank deposit feature. You can refer to this article to learn more about this: Handle a customer credit or overpayment in QuickBooks Online. Then, choose to either do a refund or keep it as a credit (only if you've set up customer credits to apply to future payments by default). When you receive an overpayment on a customer's account, you'll have to use the Receive payment option to enter the actual amount paid for the invoice. Matching an invoice overpayment to your downloaded payment transactions is my priority, Let me guide you on how.
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